Sleep Number in Friendswood, TX Open now

Reviews about Sleep Number

• ★ ★ ★ ☆ ☆

  May 11, 2019, by Lori Lemire
  5 stars for sleep number, the mattress and brand. 3 stars for this store. When we bought our bed...We wouldn't have bought there if we hadn't already known we wanted a bed. We were the only customers in the store and there were 3 salesmen. It took 15 minutes before anyone came to talk to us. We then had that salesman to ourselves. After about 15 minutes, another couple came in. Our salesman immediately dropped us to go attend to them. 5 minutes later, another couple came in. Same salesman went to attend to them. Meanwhile, 2 salesmen were standing behind a counter. And we had questions which could not be answered. After 5 minutes, another couple came in. Yep, you guessed it. Same salesman was attending to us all. By then, we were ready to complete our purchase. We were not applying for credit so it was just ring it up and go. Did our salesman do that? No. He ran a credit application for the couple that arrived after us. We had to sit and watch them get their credit approved. Finally, while we and the second couple to arrive were waiting for their credit to be run, the other two salesmen jumped in and helped couples three and four. Meanwhile, couple number two was completed before we were given the time of day. Apparently their commissions are also based on credit applications. So with us paying cash, we were less money in the pocket for our salesman. Like I said, if we hadn't already known we were making a purchase, we never would have done so at this store. What we needed to know was which mattress would suit us best. And it turned out to not be the one we thought we wanted with online browsing. Going into the store is necessary. A final note. Our salesman was pushing delivery on us so our old mattress could be hauled away. Delivery would take "10-14 days". Shipping, we were told, while much cheaper, would take "14 days to be sure" we finally opted for shipping vs delivery. We had our new bed within 5 days and it was super simple to setup with great directions on how to do so. We also ordered pillows but our salesman didn't seem to know what pillow was what, so we got the wrong thing. We went back to exchange those and that was another ordeal. At this point our pillows are now corrected and with our new pillows, new mattress, and new bedding, my husband and I haven't slept so well in years. Our old mattress (that our sons have now inherited - split king, so 2 twins) was a temperpedic. We will never recommend that brand to anyone. Hands down, sleep number is amazing and totally recommended. Going in the store and trying the mattresses matters. But maybe just make your purchase online.