Bassett Home Furnishings in Friendswood, TX Closed now

Reviews about Bassett Home Furnishings

• ★ ☆ ☆ ☆ ☆

  August 24, 2020, by Michael R
  warranty process is horrible. furniture delivered damaged. when you finally see an item on clearance you get an idea for what there stuff is really worth. We did get a couple $300 lamps for $20 a piece that we brought home and we are happy with those.....
• ★ ☆ ☆ ☆ ☆

  March 31, 2019, by Amy Sanford
  Edited to add: I see the note left by Bassett, though this is untrue. We have spoken to managers multiple times with no help provided other than "Sorry!" Once they make a sale, they don't provide any support if customers have issues with their products. We were even asked if it was paid off or fiananced, and when I said it is fully paid for I was even more dismissed by their customer service employees. We have been entirely unsatisfied with our experience at Bassett. We bought a sofa and chair in the fabric displayed on the floor, which was implied to us to not be considered a custom order. It turns out it is considered custom and instead of the 30 days they guarantee, it took us closer to 2 months to receive our furniture. It was sold to us with what was explained as an all inclusive lifetime waruntee, but less than two months later the fabric of the sofa had become extremely pilled and looked well used already. When we called about it we were informed that is excluded in the waruntee, were told repeatedly they had never heard of this issue, and only given a de-pilling tool to use. (Though the fact that they exclude this in the waruntee and offer a free tool suggests that this IS in fact a common issue). The furniture here appears to be of much lower quality than that of lower priced competitors and the company does not stand behind their products to ensure the are delivering quality furniture. We will definitely be shopping elsewhere in the future.